Postmortem:
Between midday on June 22 and the early morning of June 23 (PDT), video analytics in Tella (view counts and dashboards) were delayed and, in some cases, incomplete. This was caused by an outage at an upstream third-party provider that powers our analytics data, not by an issue with Tella itself.
Your videos were never affected. Recording, editing, sharing, exports, and playback all worked normally throughout. The impact was limited to the analytics numbers shown in your dashboard.
Our provider has since restored service and backfilled the vast majority of the affected data, so your analytics are accurate and up to date again. A small portion of analytics events from the outage window could not be recovered, which means a limited number of views during that period may not be reflected in your totals.
We're sorry for the disruption and the gap it may have left in your data.
