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Some AI features are not working
Resolved

AI features are now working as normal. Please reach out to support@tella.com if you have any issues.

Fri, Jul 17, 2026, 08:45 AM
(2 months ago)
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Affected components

No components marked as affected

Updates

Resolved

AI features are now working as normal. Please reach out to support@tella.com if you have any issues.

Fri, Jul 17, 2026, 08:45 AM

Monitoring

We have deployed a mitigation and are seeing signs of recovery. AI features should now be working as normal.

Fri, Jul 17, 2026, 08:42 AM

Identified

We have identified an issue related to an upstream provider and are working to deploy a mitigation. AI features are still disrupted at this time. We'll share an update as soon as we can.

Fri, Jul 17, 2026, 07:52 AM(49 minutes earlier)

Investigating

We have identified the issue to be with an upstream provider and have initiated contact with them to work to resolve the issue.

Fri, Jul 17, 2026, 05:38 AM(2 hours earlier)

Investigating

We are continuing to investigate the issue, but have identified auto layouts, generating media sound effect and generating media image as additional impacted features.

Fri, Jul 17, 2026, 05:32 AM

Investigating

We’re investigating reports of issues with some AI features like document generation, and find mistakes. Our engineering team is looking into this, and we’ll share updates as we learn more.

Fri, Jul 17, 2026, 04:53 AM(38 minutes earlier)