Postmortem:
Between midday on June 22 and the early morning of June 23 (PDT), video analytics in Tella (view counts and dashboards) were delayed and, in some cases, incomplete. This was caused by an outage at an upstream third-party provider that powers our analytics data, not by an issue with Tella itself.
Your videos were never affected. Recording, editing, sharing, exports, and playback all worked normally throughout. The impact was limited to the analytics numbers shown in your dashboard.
Our provider has since restored service and backfilled the vast majority of the affected data, so your analytics are accurate and up to date again. A small portion of analytics events from the outage window could not be recovered, which means a limited number of views during that period may not be reflected in your totals.
We're sorry for the disruption and the gap it may have left in your data.
Resolved
Postmortem:
Between midday on June 22 and the early morning of June 23 (PDT), video analytics in Tella (view counts and dashboards) were delayed and, in some cases, incomplete. This was caused by an outage at an upstream third-party provider that powers our analytics data, not by an issue with Tella itself.
Your videos were never affected. Recording, editing, sharing, exports, and playback all worked normally throughout. The impact was limited to the analytics numbers shown in your dashboard.
Our provider has since restored service and backfilled the vast majority of the affected data, so your analytics are accurate and up to date again. A small portion of analytics events from the outage window could not be recovered, which means a limited number of views during that period may not be reflected in your totals.
We're sorry for the disruption and the gap it may have left in your data.
Resolved
This incident has been resolved. Thank you for your patience. We will post a postmodern soon.
Monitoring
As of June 23rd, 2026 at 9:17 CEST, video analytics have been ingesting in real time and back as operational.
However, our upstream provider is still in the process of backfilling view data during this incident. We’ll provide another update as soon as the backfill is complete.
Monitoring
Our upstream provider has solved the root issue and are working on backfilling past data. We'll share an update as soon as that's finished.
Monitoring
We are monitoring the situation with our upstream provider and will provide updates as soon as we have them.
Investigating
We’re aware of an issue in which video analytics are delayed, and we are working with our upstream provider to resolve it. We’ll share updates as we have them.
