{"page":{"id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","name":"Tella","url":"https://status.tella.com/","updated_at":"2026-09-30T19:01:05Z"},"incidents":[{"id":"01M3NFA2GHQ5CECBG07FPQ36NK","name":"Elevated errors authenticating with Tella","status":"resolved","created_at":"2026-09-29T02:18:42Z","updated_at":"2026-09-29T02:34:52Z","resolved_at":"2026-09-29T02:34:52Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01M3NG7NNR1MPEK0PT43DJ34VS","body":"Our upstream provider had a brief latency spike that caused some session timeouts resulting in issues with logins and signups. The issue has since been resolved.","created_at":"2026-09-29T02:34:52Z","display_at":"2026-09-29T02:34:52Z","incident_id":"01M3NFA2GHQ5CECBG07FPQ36NK","status":"resolved","updated_at":"2026-09-29T02:34:52Z"},{"id":"01M3NFA2GH6VPRFW3F49WK3EWT","body":"Some users may be having trouble logging in or signing up to Tella. We're investigating with our upstream provider and will update you as we learn more. Users currently logged in should not be affected.","created_at":"2026-09-29T02:18:42Z","display_at":"2026-09-29T02:18:42Z","incident_id":"01M3NFA2GHQ5CECBG07FPQ36NK","status":"investigating","updated_at":"2026-09-29T02:18:42Z"}]},{"id":"01M31R65AHW1H17C1MA105HZEE","name":"Video rendering not working","status":"resolved","created_at":"2026-09-21T10:29:02Z","updated_at":"2026-09-21T10:36:45Z","resolved_at":"2026-09-21T10:36:45Z","impact":"critical","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01M31RM8X9J17KADPJGA6AJT0Q","body":"Rendering and exporting will auto-retry","created_at":"2026-09-21T10:36:45Z","display_at":"2026-09-21T10:36:45Z","incident_id":"01M31R65AHW1H17C1MA105HZEE","status":"resolved","updated_at":"2026-09-21T10:36:45Z"},{"id":"01M31R65AH55549V0GHN30K8TZ","body":"We've identified the cause of the video rendering issues and are working on a fix. We expect to have an update within 15m.","created_at":"2026-09-21T10:29:02Z","display_at":"2026-09-21T10:29:02Z","incident_id":"01M31R65AHW1H17C1MA105HZEE","status":"identified","updated_at":"2026-09-21T10:29:02Z"}]},{"id":"01M2VBRED0C9Z8S6DY32WB76Y5","name":"Issues logging in/signing up in Tella","status":"resolved","created_at":"2026-09-18T22:56:23Z","updated_at":"2026-09-18T23:20:55Z","resolved_at":"2026-09-18T23:20:55Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01M2VD5BSDJ21FAMHZ5EHHTEAY","body":"Login and sign up have been restored. If you believe your video was affected during this outage, please reach out via support@tella.com. Thanks for your patience.","created_at":"2026-09-18T23:20:55Z","display_at":"2026-09-18T23:20:55Z","incident_id":"01M2VBRED0C9Z8S6DY32WB76Y5","status":"resolved","updated_at":"2026-09-18T23:20:55Z"},{"id":"01M2VCEZQM7EGEZ3GBD8N5WHCP","body":"We're seeing login and signup are beginning to recover. We'll continue to monitor closely and share updates. Current sessions are not affected.","created_at":"2026-09-18T23:08:42Z","display_at":"2026-09-18T23:08:42Z","incident_id":"01M2VBRED0C9Z8S6DY32WB76Y5","status":"monitoring","updated_at":"2026-09-18T23:13:54Z"},{"id":"01M2VBRED0HHAK58TART3C32PN","body":"Some users are having trouble logging in or signing up. We're investigating with our upstream provider and will update you as we learn more.","created_at":"2026-09-18T22:56:23Z","display_at":"2026-09-18T22:56:23Z","incident_id":"01M2VBRED0C9Z8S6DY32WB76Y5","status":"investigating","updated_at":"2026-09-18T22:56:23Z"}]},{"id":"01M1H3F30GCX36RTK65TBW4D3X","name":"Elevated Export Failures","status":"resolved","created_at":"2026-09-02T13:03:22Z","updated_at":"2026-09-02T15:24:55Z","resolved_at":"2026-09-02T15:24:54Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01M1HBJ87CK2FR6SJY4W8TCK5M","body":"We have resolved the issue. We appreciate your patience. If you are still experiencing issues, please reach out at [support@tella.com](mailto:support@tella.com \"support@tella.com\")","created_at":"2026-09-02T15:24:54Z","display_at":"2026-09-02T15:24:54Z","incident_id":"01M1H3F30GCX36RTK65TBW4D3X","status":"resolved","updated_at":"2026-09-02T15:24:54Z"},{"id":"01M1H7ZFVAJWAXHFYAZ2G84T4Q","body":"We are currently fixing videos affected during this incident. New videos are not affected. We will provide an update when this incident is resolved.","created_at":"2026-09-02T14:22:14Z","display_at":"2026-09-02T14:22:14Z","incident_id":"01M1H3F30GCX36RTK65TBW4D3X","status":"monitoring","updated_at":"2026-09-02T14:22:14Z"},{"id":"01M1H6HF358PG266071HW6WGP3","body":"We are continuing to work on this issue and will provide updates as we have them.","created_at":"2026-09-02T13:57:06Z","display_at":"2026-09-02T13:57:06Z","incident_id":"01M1H3F30GCX36RTK65TBW4D3X","status":"monitoring","updated_at":"2026-09-02T13:57:06Z"},{"id":"01M1H3KAPQYA8VACJ23DW8T735","body":"A fix has been deployed and we're seeing recovery. We're monitoring to ensure stability. If you experienced issues during this period, please try again or reach out to our team at support@tella.com.","created_at":"2026-09-02T13:05:41Z","display_at":"2026-09-02T13:05:41Z","incident_id":"01M1H3F30GCX36RTK65TBW4D3X","status":"monitoring","updated_at":"2026-09-02T13:05:41Z"},{"id":"01M1H3F30GJMZZ94K10EH340DY","body":"We're experiencing an elevated number of failed export requests. Our engineering team is actively investigating. You may encounter errors or timeouts when attempting to export.","created_at":"2026-09-02T13:03:22Z","display_at":"2026-09-02T13:03:22Z","incident_id":"01M1H3F30GCX36RTK65TBW4D3X","status":"investigating","updated_at":"2026-09-02T13:03:22Z"}]},{"id":"01KYKS9WZQ15SPP6G5Y2PJMMG9","name":"New video analytics unavailable","status":"resolved","created_at":"2026-07-28T07:16:24Z","updated_at":"2026-07-28T07:48:25Z","resolved_at":"2026-07-28T07:48:25Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KYKV4GKP2T4MTC4TGQ8F0DXY","body":"Our upstream provider has resolved the issue and all Tella services are back to normal. Thanks for your patience.","created_at":"2026-07-28T07:48:25Z","display_at":"2026-07-28T07:48:25Z","incident_id":"01KYKS9WZQ15SPP6G5Y2PJMMG9","status":"resolved","updated_at":"2026-07-28T07:48:25Z"},{"id":"01KYKSS3KVVBM9W862ZNDW2V52","body":"Our upstream provider has resolved the issue, and we are monitoring the situation. Thanks for your patience.","created_at":"2026-07-28T07:24:43Z","display_at":"2026-07-28T07:24:43Z","incident_id":"01KYKS9WZQ15SPP6G5Y2PJMMG9","status":"monitoring","updated_at":"2026-07-28T07:24:43Z"},{"id":"01KYKS9WZQHTH53MMBSBSRSH47","body":"We’re aware of issues affecting new video analytics and are working with our upstream provider to investigate. Existing video analytics remain functional. New view emails are affected along with new analytics data on the dashboard. We’ll share updates as we have them.","created_at":"2026-07-28T07:16:24Z","display_at":"2026-07-28T07:16:24Z","incident_id":"01KYKS9WZQ15SPP6G5Y2PJMMG9","status":"investigating","updated_at":"2026-07-28T07:16:24Z"}]},{"id":"01KXQ6R693GP9C0HR5ZPFD3XRW","name":"Some AI features are not working","status":"resolved","created_at":"2026-07-17T04:53:25Z","updated_at":"2026-07-17T08:45:58Z","resolved_at":"2026-07-17T08:45:58Z","impact":"none","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KXQM1ZYVQW2BKD8H35Y87GB2","body":"AI features are now working as normal. Please reach out to support@tella.com if you have any issues.","created_at":"2026-07-17T08:45:58Z","display_at":"2026-07-17T08:45:58Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"resolved","updated_at":"2026-07-17T08:45:58Z"},{"id":"01KXQKVTAYTZK3YQY25E54D37F","body":"We have deployed a mitigation and are seeing signs of recovery. AI features should now be working as normal. ","created_at":"2026-07-17T08:42:36Z","display_at":"2026-07-17T08:42:36Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"monitoring","updated_at":"2026-07-17T08:42:36Z"},{"id":"01KXQH08ZK396J6PFS6ZF8ZP5Q","body":"We have identified an issue related to an upstream provider and are working to deploy a mitigation. AI features are still disrupted at this time. We'll share an update as soon as we can.","created_at":"2026-07-17T07:52:36Z","display_at":"2026-07-17T07:52:36Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"identified","updated_at":"2026-07-17T07:52:36Z"},{"id":"01KXQ9AXF6DHX6V1X89KG7SM1E","body":"We have identified the issue to be with an upstream provider and have initiated contact with them to work to resolve the issue.","created_at":"2026-07-17T05:38:36Z","display_at":"2026-07-17T05:38:36Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"investigating","updated_at":"2026-07-17T05:38:36Z"},{"id":"01KXQ8Z5XVG8B7S992BVGD8HA2","body":"We are continuing to investigate the issue, but have identified auto layouts, generating media sound effect and generating media image as additional impacted features.","created_at":"2026-07-17T05:32:12Z","display_at":"2026-07-17T05:32:12Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"investigating","updated_at":"2026-07-17T05:32:12Z"},{"id":"01KXQ6R693CYKJCWWS6658CTG0","body":"We’re investigating reports of issues with some AI features like document generation, and find mistakes. Our engineering team is looking into this, and we’ll share updates as we learn more.","created_at":"2026-07-17T04:53:25Z","display_at":"2026-07-17T04:53:25Z","incident_id":"01KXQ6R693GP9C0HR5ZPFD3XRW","status":"investigating","updated_at":"2026-07-17T04:53:25Z"}]},{"id":"01KXN0BRQKHTC4HSMHRBA9ADD5","name":"Degraded performance","status":"resolved","created_at":"2026-07-16T08:23:18Z","updated_at":"2026-07-16T11:20:05Z","resolved_at":"2026-07-16T11:20:05Z","impact":"critical","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KXNAFF993KEVP9S70CQ9HJKE","body":"This incident has been resolved. All systems are operating normally. Thank you for your patience.","created_at":"2026-07-16T11:20:05Z","display_at":"2026-07-16T11:20:05Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"resolved","updated_at":"2026-07-16T11:20:05Z"},{"id":"01KXN61A018EZEH68NJ7HVYKVW","body":"We have released a workaround for already logged-in users. They should be able to record, edit and share again. We're still monitoring the situation with our upstream auth provider, logins and signups are still impacted.","created_at":"2026-07-16T10:02:27Z","display_at":"2026-07-16T10:02:27Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"monitoring","updated_at":"2026-07-16T10:02:27Z"},{"id":"01KXN5QC270AJGGBWH0SCSH5Y6","body":"We're releasing a workaround for already logged-in users.","created_at":"2026-07-16T09:57:01Z","display_at":"2026-07-16T09:57:01Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"monitoring","updated_at":"2026-07-16T09:57:01Z"},{"id":"01KXN3457V2MC52N3KHZ33GVG4","body":"We are still waiting for a resolution from our upstream authentication provider. We will update this page as soon as we know more.\n\nWe will share more about recovery of any affected recordings once service is restored.","created_at":"2026-07-16T09:11:34Z","display_at":"2026-07-16T09:11:34Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"investigating","updated_at":"2026-07-16T09:11:34Z"},{"id":"01KXN0YKYXN3KCZBDEZSP59N9V","body":"We have identified an outage with our upstream authentication provider and are tracking it. You may experience delays, timeouts, or errors during this time.","created_at":"2026-07-16T08:33:36Z","display_at":"2026-07-16T08:33:36Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"investigating","updated_at":"2026-07-16T08:33:36Z"},{"id":"01KXN0BRQKCY6XMG8FAYPJTWNH","body":"We're seeing increased errors and slower than normal performance across our service. Our engineering team is investigating. You may experience delays or timeouts during this time.","created_at":"2026-07-16T08:23:18Z","display_at":"2026-07-16T08:23:18Z","incident_id":"01KXN0BRQKHTC4HSMHRBA9ADD5","status":"investigating","updated_at":"2026-07-16T08:23:18Z"}]},{"id":"01KVRJGPB8WVM5VF90F1XWZY1D","name":"Delays with video analytics","status":"resolved","created_at":"2026-06-22T21:06:53Z","updated_at":"2026-06-25T20:24:13Z","resolved_at":"2026-06-25T18:35:37Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KW078PVV9VK2GXWC8VM56ZXM","body":"**Postmortem:**\n\nBetween midday on June 22 and the early morning of June 23 (PDT), video analytics in Tella (view counts and dashboards) were delayed and, in some cases, incomplete. This was caused by an outage at an upstream third-party provider that powers our analytics data, not by an issue with Tella itself.\n\n\nYour videos were never affected. Recording, editing, sharing, exports, and playback all worked normally throughout. The impact was limited to the analytics numbers shown in your dashboard.\n\n\nOur provider has since restored service and backfilled the vast majority of the affected data, so your analytics are accurate and up to date again. A small portion of analytics events from the outage window could not be recovered, which means a limited number of views during that period may not be reflected in your totals.\n\n\nWe're sorry for the disruption and the gap it may have left in your data.","created_at":"2026-06-25T20:24:13Z","display_at":"2026-06-25T20:24:13Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"resolved","updated_at":"2026-06-25T20:24:13Z"},{"id":"01KW011VBDJQ720XA84HE5Z6E9","body":"This incident has been resolved. Thank you for your patience. We will post a postmodern soon.","created_at":"2026-06-25T18:35:37Z","display_at":"2026-06-25T18:35:37Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"resolved","updated_at":"2026-06-25T18:35:37Z"},{"id":"01KVTE7VWHJ904E911SJRWQN4K","body":"As of June 23rd, 2026 at 9:17 CEST, video analytics have been ingesting in real time and back as operational.\n\nHowever, our upstream provider is still in the process of backfilling view data during this incident. We’ll provide another update as soon as the backfill is complete.","created_at":"2026-06-23T14:30:39Z","display_at":"2026-06-23T14:30:39Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"monitoring","updated_at":"2026-06-23T14:30:39Z"},{"id":"01KVRM3Z0B6M6MVXJN2W598K4P","body":"Our upstream provider has solved the root issue and are working on backfilling past data. We'll share an update as soon as that's finished.","created_at":"2026-06-22T21:34:53Z","display_at":"2026-06-22T21:34:53Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"monitoring","updated_at":"2026-06-22T21:34:53Z"},{"id":"01KVRJNMW7PSWTHW01V6MJG63D","body":"We are monitoring the situation with our upstream provider and will provide updates as soon as we have them.","created_at":"2026-06-22T21:09:36Z","display_at":"2026-06-22T21:09:36Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"monitoring","updated_at":"2026-06-22T21:09:36Z"},{"id":"01KVRJGPB8MEQD8VM6N40J6GXP","body":"We’re aware of an issue in which video analytics are delayed, and we are working with our upstream provider to resolve it. We’ll share updates as we have them.","created_at":"2026-06-22T21:06:53Z","display_at":"2026-06-22T21:06:53Z","incident_id":"01KVRJGPB8WVM5VF90F1XWZY1D","status":"investigating","updated_at":"2026-06-22T21:06:53Z"}]},{"id":"01KVBKNDRQH8NKW00ZK3908NCD","name":"Elevated Export Failures","status":"resolved","created_at":"2026-06-17T20:16:49Z","updated_at":"2026-06-17T21:56:31Z","resolved_at":"2026-06-17T21:56:31Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KVBSBZ5EWM63STZNP611AA71","body":"Failed exports have been automatically retried and completed successfully. All systems are operating normally.","created_at":"2026-06-17T21:56:31Z","display_at":"2026-06-17T21:56:31Z","incident_id":"01KVBKNDRQH8NKW00ZK3908NCD","status":"resolved","updated_at":"2026-06-17T21:56:31Z"},{"id":"01KVBQ8FGHN300C300TQFXCAH3","body":"We have deployed a fix and are now seeing speed-adjusted exports completing successfully. Please retry any failed exports to receive your downloads, otherwise they will be automatically retried over the next hour.","created_at":"2026-06-17T21:19:40Z","display_at":"2026-06-17T21:19:40Z","incident_id":"01KVBKNDRQH8NKW00ZK3908NCD","status":"monitoring","updated_at":"2026-06-17T21:19:40Z"},{"id":"01KVBKNDRQE723X0A21PD5QP1S","body":"We're experiencing an elevated number of failed export requests when \"Faster/slower\" is selected. We have identified the root cause and are working on a mitigation. Exports at 1x speed are unaffected.","created_at":"2026-06-17T20:16:49Z","display_at":"2026-06-17T20:16:49Z","incident_id":"01KVBKNDRQH8NKW00ZK3908NCD","status":"identified","updated_at":"2026-06-17T20:16:49Z"}]},{"id":"01KTYQW0WHZFETWTJS5EQSVFWM","name":"Videos not loading on My Videos","status":"resolved","created_at":"2026-06-12T20:20:12Z","updated_at":"2026-06-12T20:40:49Z","resolved_at":"2026-06-12T20:40:49Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KTYS1RQSAAA0WECP75F8C7X3","body":"This incident has been resolved. All systems are operating normally. Thank you for your patience.","created_at":"2026-06-12T20:40:49Z","display_at":"2026-06-12T20:40:49Z","incident_id":"01KTYQW0WHZFETWTJS5EQSVFWM","status":"resolved","updated_at":"2026-06-12T20:40:49Z"},{"id":"01KTYRT07GPCDCQE6JZT86Q64J","body":"A fix has been deployed and we're seeing recovery. We're monitoring to ensure stability. If you experienced issues during this period, please try again or reach out to our team at support@tella.com.","created_at":"2026-06-12T20:36:35Z","display_at":"2026-06-12T20:36:35Z","incident_id":"01KTYQW0WHZFETWTJS5EQSVFWM","status":"monitoring","updated_at":"2026-06-12T20:36:35Z"},{"id":"01KTYQW0WH8JD900S6VW61Z431","body":"We are investigating an issue where videos are not loading on the My Videos page for some users. Our engineering team is investigating and will provide an update as soon as we have one to share.","created_at":"2026-06-12T20:20:12Z","display_at":"2026-06-12T20:20:12Z","incident_id":"01KTYQW0WHZFETWTJS5EQSVFWM","status":"investigating","updated_at":"2026-06-12T20:34:39Z"}]},{"id":"01KR43B0P9FDV9SEV2W7N1ZP5B","name":"Issues starting exports","status":"resolved","created_at":"2026-05-08T15:29:45Z","updated_at":"2026-05-08T15:55:58Z","resolved_at":"2026-05-08T15:55:58Z","impact":"major","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KR44V18HM8MJ4Q4ZCV9JW75F","body":"This incident has been resolved. All systems are operating normally. Thank you for your patience.","created_at":"2026-05-08T15:55:58Z","display_at":"2026-05-08T15:55:58Z","incident_id":"01KR43B0P9FDV9SEV2W7N1ZP5B","status":"resolved","updated_at":"2026-05-08T15:55:58Z"},{"id":"01KR44RMXY5BGDJ6KPTYFS56PX","body":"We've identified the cause of the issue and have deployed a fix.","created_at":"2026-05-08T15:54:40Z","display_at":"2026-05-08T15:54:40Z","incident_id":"01KR43B0P9FDV9SEV2W7N1ZP5B","status":"identified","updated_at":"2026-05-08T15:54:40Z"},{"id":"01KR43B0P9ZG6AV292HMTZZDHV","body":"We are investigating an issue where exports remain at the \"Starting\" state and aren't progressing. Our engineering team is actively investigating. We will provide an update as soon as we have one to share.","created_at":"2026-05-08T15:29:45Z","display_at":"2026-05-08T15:29:45Z","incident_id":"01KR43B0P9FDV9SEV2W7N1ZP5B","status":"investigating","updated_at":"2026-05-08T15:29:45Z"}]},{"id":"01KR13TR0FR86RC57Y2B896CFC","name":"Degraded video playback and exports","status":"resolved","created_at":"2026-05-07T11:40:37Z","updated_at":"2026-05-07T13:21:33Z","resolved_at":"2026-05-07T13:21:33Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KR19KJEF163JTYQH2CP1MDRT","body":"We have deployed a mitigation and are seeing positive signs of recovery. Exports and playback are now operating normally.","created_at":"2026-05-07T13:21:33Z","display_at":"2026-05-07T13:21:33Z","incident_id":"01KR13TR0FR86RC57Y2B896CFC","status":"resolved","updated_at":"2026-05-07T13:21:33Z"},{"id":"01KR19AFWRNPDZH8DW4MH27YYT","body":"We have deployed a mitigation and are seeing signs of recovery. Exports and playback should be operating normally.","created_at":"2026-05-07T13:16:36Z","display_at":"2026-05-07T13:16:36Z","incident_id":"01KR13TR0FR86RC57Y2B896CFC","status":"monitoring","updated_at":"2026-05-07T13:16:36Z"},{"id":"01KR13TR0FYS031PKXB8NE4E2H","body":"Some users are experiencing degraded performance with video playback and exports. Our engineering team is investigating and will provide an update ASAP.","created_at":"2026-05-07T11:40:37Z","display_at":"2026-05-07T11:40:37Z","incident_id":"01KR13TR0FR86RC57Y2B896CFC","status":"investigating","updated_at":"2026-05-07T11:40:37Z"}]},{"id":"01KQY51PMC9X1AZ2GQ58MPHJQT","name":"Elevated Export and Playback Failures","status":"resolved","created_at":"2026-05-06T08:04:10Z","updated_at":"2026-05-06T08:16:47Z","resolved_at":"2026-05-06T08:16:46Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KQY5RSAQY20MRKC0KFYET1GC","body":"We have resolved the issue. Thanks for your patience.","created_at":"2026-05-06T08:16:46Z","display_at":"2026-05-06T08:16:46Z","incident_id":"01KQY51PMC9X1AZ2GQ58MPHJQT","status":"resolved","updated_at":"2026-05-06T08:16:46Z"},{"id":"01KQY59DZVF01F5W7HGYXFHH14","body":"A fix has been deployed, and we’re seeing recovery. We’re monitoring to ensure stability.\n\nIf you experienced issues during this period, please export your video again, [re-render your video](https://www.tella.com/help/troubleshooting/rerender-video \"re-render your video\"), or reach out to our team at [support@tella.com](mailto:support@tella.com \"support@tella.com\"). We are also working on proactively re-triggering failed renderings.","created_at":"2026-05-06T08:08:23Z","display_at":"2026-05-06T08:08:23Z","incident_id":"01KQY51PMC9X1AZ2GQ58MPHJQT","status":"monitoring","updated_at":"2026-05-06T08:08:23Z"},{"id":"01KQY51PMC8SGJGVV5D13SY9H3","body":"We’re experiencing an elevated number of failed export and playback requests. Our engineering team is actively investigating. You may encounter errors or timeouts when attempting to export.","created_at":"2026-05-06T08:04:10Z","display_at":"2026-05-06T08:04:10Z","incident_id":"01KQY51PMC9X1AZ2GQ58MPHJQT","status":"investigating","updated_at":"2026-05-06T08:04:10Z"}]},{"id":"01KN7YZGVZ2H1NAPK84PQB4WV4","name":"Transcription processing delays","status":"resolved","created_at":"2026-04-02T20:43:26Z","updated_at":"2026-04-02T21:45:24Z","resolved_at":"2026-04-02T21:45:24Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KN82H04XX6171RPEV24CQ11B","body":"There was a delay in transcriptions being processed, this has been resolved.","created_at":"2026-04-02T21:45:24Z","display_at":"2026-04-02T21:45:24Z","incident_id":"01KN7YZGVZ2H1NAPK84PQB4WV4","status":"resolved","updated_at":"2026-04-02T21:45:24Z"},{"id":"01KN7YZGVZSW3D1X6VPVVHJ7SZ","body":"We're investigating reports of issues with delayed transcription processing. Our engineering team is looking into this and we'll share updates as we learn more.","created_at":"2026-04-02T20:43:26Z","display_at":"2026-04-02T20:43:26Z","incident_id":"01KN7YZGVZ2H1NAPK84PQB4WV4","status":"investigating","updated_at":"2026-04-02T20:44:41Z"}]},{"id":"01KN7QYPPTFY8QDB0WT4VA671H","name":"Upstream provider issue","status":"resolved","created_at":"2026-04-02T18:40:39Z","updated_at":"2026-04-02T18:53:43Z","resolved_at":"2026-04-02T18:53:43Z","impact":"major","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KN7RPKWZ8YC8ZTSMD5K8DPTK","body":"Our upstream provider Vercel had an increased error rate in us-east-2. We deployed a fix and are monitoring and investigating any issues caused by this while this was happening.","created_at":"2026-04-02T18:53:43Z","display_at":"2026-04-02T18:53:43Z","incident_id":"01KN7QYPPTFY8QDB0WT4VA671H","status":"resolved","updated_at":"2026-04-02T18:53:43Z"},{"id":"01KN7RD1SBVF8H90F5M7WEGGDB","body":"We have deployed a mitigation for the issue and we're seeing recovery on our end. We'll continue monitoring to confirm full resolution.","created_at":"2026-04-02T18:48:29Z","display_at":"2026-04-02T18:48:29Z","incident_id":"01KN7QYPPTFY8QDB0WT4VA671H","status":"monitoring","updated_at":"2026-04-02T18:48:29Z"},{"id":"01KN7QYPPT4RHMP0V3XPDDR3MX","body":"We're aware of issues affecting our upstream provider that are affecting Tella and are working to mitigate the issue. We'll share updates as we have them.","created_at":"2026-04-02T18:40:39Z","display_at":"2026-04-02T18:10:00Z","incident_id":"01KN7QYPPTFY8QDB0WT4VA671H","status":"investigating","updated_at":"2026-04-02T19:04:33Z"}]},{"id":"01KJ5KJF537VZ4W0G71SQSZY9T","name":"Degraded video playback and exports","status":"resolved","created_at":"2026-02-23T15:58:30Z","updated_at":"2026-03-12T18:19:05Z","resolved_at":"2026-02-23T16:24:00Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KJ5QHVVVG9PK5BKQQ56H7XRX","body":"The backlog has been cleared since 8:24 AM PT and everything is back and operational. We appreciate your patience.","created_at":"2026-02-23T17:08:04Z","display_at":"2026-02-23T16:24:00Z","incident_id":"01KJ5KJF537VZ4W0G71SQSZY9T","status":"resolved","updated_at":"2026-02-23T17:08:13Z"},{"id":"01KJ5MJJSDBM12GERWBFPK5PP9","body":"Our team has implemented a fix and are monitoring. We are working through a backlog, but video playback and exports should be available. We appreciate your patience and will update when the backlog is cleared.","created_at":"2026-02-23T16:16:02Z","display_at":"2026-02-23T16:16:02Z","incident_id":"01KJ5KJF537VZ4W0G71SQSZY9T","status":"monitoring","updated_at":"2026-02-23T16:16:02Z"},{"id":"01KJ5KJF534R42QKNW5GC2E3A0","body":"Some users are experiencing degraded performance with video playback and exports. Our engineering team is investigating and will provide an update ASAP.","created_at":"2026-02-23T15:58:30Z","display_at":"2026-02-23T15:58:30Z","incident_id":"01KJ5KJF537VZ4W0G71SQSZY9T","status":"investigating","updated_at":"2026-02-23T15:58:30Z"}]},{"id":"01KH4QE1KHP658KAD18QSHRE09","name":"Images not loading on tella.com","status":"resolved","created_at":"2026-02-10T21:31:03Z","updated_at":"2026-03-12T18:19:05Z","resolved_at":"2026-02-10T21:55:55Z","impact":"none","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KH4RVJM7K7Y7H3BDCYVCVZC5","body":"Our upstream provider has resolved the issue. Images should appear on tella.com correctly now. Thanks for your patience.","created_at":"2026-02-10T21:55:55Z","display_at":"2026-02-10T21:55:55Z","incident_id":"01KH4QE1KHP658KAD18QSHRE09","status":"resolved","updated_at":"2026-02-10T21:55:55Z"},{"id":"01KH4QE1KHJEAQ4HCH0JRZBT5T","body":"We're aware of issues affecting images not being loaded on tella.com, our marketing site and are working with our upstream provider to investigate. Our website itself is resolvable and functional. We'll share updates as we have them.","created_at":"2026-02-10T21:31:03Z","display_at":"2026-02-10T21:31:03Z","incident_id":"01KH4QE1KHP658KAD18QSHRE09","status":"identified","updated_at":"2026-02-10T21:31:03Z"}]},{"id":"01KH23A7NXXKX9FMDYX7P3Z8SD","name":"Elevated errors with Chrome Extension, Web App, and Mac App","status":"resolved","created_at":"2026-02-09T21:00:57Z","updated_at":"2026-03-12T18:19:05Z","resolved_at":"2026-02-09T21:32:33Z","impact":"minor","page_id":"01KG34BB3VVJ7Q65B9EY7XZ2DV","incident_updates":[{"id":"01KH2542EKJY2B740R2E3RP064","body":"This incident has been resolved. All systems are operating normally. Videos that experienced an error during this time have been recovered. Thank you for your patience. If you have any questions or concerns, please reach out to [support@tella.com](mailto:support@tella.com) with a link to your video.","created_at":"2026-02-09T21:32:33Z","display_at":"2026-02-09T21:32:33Z","incident_id":"01KH23A7NXXKX9FMDYX7P3Z8SD","status":"resolved","updated_at":"2026-02-09T21:32:33Z"},{"id":"01KH24KBET2NGY4ZH5AVFHBXNK","body":"A fix has been deployed and we are monitoring. We'll update this incident once we confirm full recovery.","created_at":"2026-02-09T21:23:25Z","display_at":"2026-02-09T21:23:25Z","incident_id":"01KH23A7NXXKX9FMDYX7P3Z8SD","status":"monitoring","updated_at":"2026-02-09T21:23:25Z"},{"id":"01KH23A7NXVTGAKRVRX1M1G2J2","body":"We're investigating reports of issues of elevated errors with our Chrome Extension, Web App, and Mac App. Our engineering team is looking into this and we'll share updates as we learn more.","created_at":"2026-02-09T21:00:57Z","display_at":"2026-02-09T21:00:57Z","incident_id":"01KH23A7NXXKX9FMDYX7P3Z8SD","status":"investigating","updated_at":"2026-02-09T21:14:37Z"}]}]}